Privacy Policy

Quality Window & Glass Repair LLC
Effective Date: January 1, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Quality Window & Glass Repair LLC (“we,” “us,” or “our”) does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information

Name
Email address
Phone number
Physical address
Payment information when you make a purchase or request a quote
Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information

IP address
Browser type
Device information
Website usage patterns and analytics
Cookies and similar technologies

Customer Communication

Records of inquiries and service requests
Appointment details and preferences
Service history and feedback

2. How We Use Your Information

We use collected information to:

Provide and improve our services
Process transactions and payments
Communicate with you regarding estimates, appointments, repairs, installations, customer support, and service updates
Improve website functionality and user experience
Maintain website security and prevent fraud
Maintain records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages from Quality Window & Glass Repair LLC regarding our services, including appointment confirmations, appointment reminders, customer support, estimates, scheduling updates, and important service notifications.

Opt-In & Consent

You will only receive SMS messages if you have explicitly opted in.
We maintain timestamped records of all opt-in actions.
We comply with the Telephone Consumer Protection Act (TCPA), CTIA messaging guidelines, and all applicable federal and state laws.

Opt-Out Instructions

You may opt out at any time by replying STOP to any text message.
You will receive one final confirmation message after opting out.
No further messages will be sent unless you opt in again.
All opt-out requests are processed promptly.

Message Frequency & Content

Message frequency varies depending on your interactions with our business.
Messages relate directly to the services you requested.
We do not send promotional or marketing text messages unless you have separately provided consent to receive them.

Help & Support

Reply HELP for assistance or contact us:

Email: qgrepair.md@gmail.com

Carrier Information

Standard message and data rates may apply.
Carriers are not liable for delayed or undelivered messages.
Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors performing support services (such as customer service or messaging providers) is permitted solely to provide the services you requested. All other use case categories exclude text messaging originator opt-in data and consent. This information will never be shared with third parties.

We implement strict security measures to protect your SMS consent records and messaging information.

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information.

We may share information with:

Service Providers

Third-party vendors assisting with payment processing
Appointment scheduling providers
Website hosting providers
SMS delivery providers solely for sending messages you have consented to receive

All service providers are contractually required to maintain appropriate confidentiality and security.

Legal Compliance

We may disclose information when required by law or to:

Comply with legal obligations
Respond to lawful requests from public authorities
Protect our legal rights or property

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred while remaining protected under this Privacy Policy.

All of the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties except messaging aggregators and providers necessary to deliver SMS services.

5. Data Security

We implement commercially reasonable safeguards designed to protect your information, including:

Encryption of sensitive information when appropriate
Secure access controls
Authentication procedures
Regular security reviews
Employee privacy and security training
Breach notification procedures as required by law
Secure backups and disaster recovery systems

While we strive to protect your information using industry-standard security measures, no method of electronic transmission or storage is completely secure.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

Analyze website traffic
Remember visitor preferences
Improve website performance
Enhance user experience
Measure the effectiveness of our website and services

You may disable cookies through your browser settings, although doing so may affect website functionality.

7. Your Rights & Choices

You may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your personal information where applicable
Opt out of marketing emails using the unsubscribe link
Opt out of SMS communications by replying STOP
Request information regarding how your data is processed
Withdraw consent for future communications
Submit complaints to the appropriate regulatory authority if applicable

To exercise any of these rights, please contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. This Privacy Policy applies only to information collected by Quality Window & Glass Repair LLC.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

The most current version will always be posted on our website with the updated effective date. If material changes are made, we will provide notice where required by applicable law.

10. Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:

Quality Window & Glass Repair LLC

Phone: (301) 531-0888